FAQs

All orders are processed within 1-2 business days, excluding weekends and public holidays. Once your order is processed, you'll receive a confirmation email with tracking details.

Shipping costs are calculated at checkout based on your delivery location. We currently do not offer free shipping, but we strive to offer fair and affordable shipping rates.

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your order’s status through the shipping carrier’s website.

At the moment, we only ship within Egypt. International shipping is not available.

Once your order is confirmed, we are unable to make any changes. Please double-check your order before completing the purchase.

We do not accept returns or exchanges on any items once purchased. Please ensure you are happy with your order before completing the purchase. If you receive a defective or damaged item, please contact us immediately for assistance.

If your item is damaged or defective, please contact us right away with photos of the issue. We will assist you with a replacement or resolution based on the situation.

You can reach us via WhatsApp at 01222300426 or through our contact email at [email/contact info].

Yes, all products sold on our website are 100% authentic and sourced from trusted suppliers.

Currently, we do not offer gift cards, but we may introduce this option in the future. Stay tuned for updates!

Orders can only be canceled within 1 hour of placement. After this period, the order is processed and cannot be canceled.

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